Professional English for Difficult Conversations

About this book

Raising a problem, giving uncomfortable feedback or discussing a sensitive issue: in these moments your choice of words shapes where the conversation goes. This guide gives you calm, clear English for them.

What you’ll learn

• Prepare for a difficult conversation
• Raise sensitive issues professionally
• Explain concerns clearly
• Give constructive feedback
• Disagree without escalating
• Respond to emotional or defensive reactions
• Set boundaries and expectations
• Move towards a constructive outcome

Who it’s for

Managers, team leaders, professionals and English learners in international workplaces.