Online English for Hotel Reception & Front Office Course B1–B2: Check-in, Reservations, Guest Requests, Complaints & Payments

The online English course for the hotel front desk: how experienced receptionists welcome guests, take reservations, handle requests, complaints, card holds and bills in English, and the 480 words and phrases hotel teams use every day, with 1,089 auto-marked questions.

Enrol now · €49.00 Try 2 lessons free

Pay once, lifetime access · Study on phone or computer · Every answer explained

What's inside

• 11 modules, 111 lessons, 48 quizzes with 1,089 questions, all marked automatically and explained
• Skills (24 chapters): welcome and check-in, reservations by phone and email, guest requests and room problems, complaints and service recovery, payments, card holds and disputed charges, guest chat and review replies, upselling, groups, the night shift and job interviews
• Words (24 chapters): 480 words and phrases for arrival and the front desk, the stay, money, systems and messages, and teams and careers
• Model conversations, emails, guest messages and handover notes from one hotel group, “say this, not that” tables and model answers for every writing task
• Phrase bank, check-in and call-flow templates, a word list A–Z and both ebooks (EPUB)

Try 5 questions from the course

Click an answer to see straight away whether it is right, with the explanation.

1. Complete: After the interview, they invited me to a three-hour ______ at the desk.

   a) trial shiftb) job advertc) strengthd) cover letter

2. hotelier: which one matches?

   a) a person who owns or manages a hotelb) talking and working directly with guestsc) the hotel teams and offices that guests don’t seed) the busiest time of the year

3. Odd one out: which one doesn't belong?

   a) soapb) shampooc) shower geld) pillowcase

4. Odd one out: which one doesn't belong?

   a) VCb) VDc) OOSd) PMS

5. Complete: You can cancel ______ until 2 pm on Monday 13 April.

   a) free of chargeb) Your booking reference isc) Which datesd) per night

How it works

After you pay, you log in at the Kognixr shop (shop.kognixr.com) and start straight away. Your progress is saved. To come back later, use “My downloads & courses” in the footer.

Who it is for

Hotel receptionists, front office and reservations agents, night auditors, guest relations and concierge staff, hostel, resort and aparthotel teams, hospitality students and job seekers at B1–B2. Prefer the books? English for Hotel Reception & Front Office · Hospitality Vocabulary in Real Life, or the Learn Real English for Hospitality series.

Independent self-study course by Kognixr. It does not lead to an official certificate.

Questions and answers

What level do I need?

B1 to B2. If you can talk to guests in simple English but want to sound warmer and more professional at the front desk, it is for you. Not sure? Take the free 2-minute level test first.

Does it cover phone and email reservations?

Yes. It covers the desk, the phone, email, guest chat and review replies, from check-in to complaints and disputed charges.

Do I get a certificate?

You get a Kognixr certificate of completion. It is not an official language certificate.

How long do I have access?

For life. You pay once, there is no subscription, and you can repeat every lesson and quiz as often as you like.

Can I study on my phone?

Yes. The course runs in your browser on phone, tablet or computer, and your progress is saved.

Can I try it first?

Yes. The first 2 lessons are free, and you can try 5 sample questions on this page.