Online English for Medical Receptionists & Healthcare Admin Course B1–B2: Front Desk, Phone Calls, Appointments & Patient Records

The online English course for the front desk of a medical practice or clinic: how experienced receptionists and admin staff handle patients, phone calls, appointments, records and difficult conversations in English, and the 480 words and phrases they use every day, with 1,024 auto-marked questions. A language course: it does not give medical advice.

Enrol now · €49.00 Try 2 lessons free

Pay once, lifetime access · Study on phone or computer · Every answer explained

What's inside

• 11 modules, 111 lessons, 48 quizzes with 1,024 questions, all marked automatically and explained
• Skills (24 chapters): greeting and registering patients, booking and changing appointments, phone messages, urgent calls, prescriptions and test-result admin, interpreters and carers, fees and insurance, records requests, complaints, clinic letters and job interviews
• Words (24 chapters): 480 words and phrases for the practice and the patient, services, symptoms and care, records, money and writing, and the team
• Model conversations, emails and letters from one international healthcare team, “say this, not that” tables and model answers for every writing task
• Phrase bank, call-flow and message templates, a word list A–Z and both ebooks (EPUB)

Try 5 questions from the course

Click an answer to see straight away whether it is right, with the explanation.

1. Choose the better version

   a) Good morning. How can I help you today?b) Yes? Next.

2. Choose the better version

   a) Your name’s too long for the system. I’ll just put Herrera.b) Which is your family name? I’ll enter it the way you use it.

3. We need your ______ before we speak to your daughter about your results.

   a) updateb) contact detailsc) emergency contactd) consent

4. Odd one out: which one doesn't belong?

   a) get throughb) put throughc) call backd) hang up

5. Odd one out: which one doesn't belong?

   a) fill inb) fill outc) completed) proofread

How it works

After you pay, you log in at the Kognixr shop (shop.kognixr.com) and start straight away. Your progress is saved. To come back later, use “My downloads & courses” in the footer.

Who it is for

Medical receptionists, GP practice and clinic administrators, patient-services and appointment-line staff, medical secretaries, dental receptionists and job seekers at B1–B2 who work with patients in English. Prefer the books? English for Medical Receptionists & Healthcare Admin · Healthcare Admin Vocabulary in Real Life, or the Learn Real English for Healthcare Admin series.

Independent self-study course by Kognixr. It does not lead to an official certificate.

Questions and answers

What level do I need?

B1 to B2. If you can talk to patients in simple English but want to sound clearer and more confident at the front desk, it is for you. Not sure? Take the free 2-minute level test first.

Does the course give medical advice?

No. It is a language course for admin and front-desk work. Always follow your own practice's policies and protocols.

Do I get a certificate?

You get a Kognixr certificate of completion. It is not an official language certificate.

How long do I have access?

For life. You pay once, there is no subscription, and you can repeat every lesson and quiz as often as you like.

Can I study on my phone?

Yes. The course runs in your browser on phone, tablet or computer, and your progress is saved.

Can I try it first?

Yes. The first 2 lessons are free, and you can try 5 sample questions on this page.